Terms and conditions

These explain what we agree to do for you and what you agree to do for us.
You need to know this stuff, even if it’s not very exciting!

Policies

Acceptable Use Policy
September 2006; issue 1
Privacy Policy
December 2005; issue 1
Health and Safety Policy
February 2011; issue 2
Fair Usage Policy
October 2011; issue 2
Consumer Code of Practice
November 2012; issue 6
C&W Email Services Acceptable Use Policy
April 2012; issue 1

Mobile and Messaging

Pay As You Go Mobile
October 2010; issue 5
Sure Indie
November 2010; issue 2
Blackberry Internet Solution
November 2009; issue 2
Blackberry Enterprise Solution
February 2009; issue 3
Blackberry Pay As You Go
October 2007; issue 1
E-Top Up
March 2007; issue 1
Mobile Telemetry
September 2008; issue 1
Smart Plans
July 2012; issue 2
All-In-One Mobile
October 2007; issue 1
Sure Pay Monthly Mobile
March 2012; issue 5
UK Data Roaming Booster
November 2012; issue 1
Mobile-High Speed Data Service (HSDPA)
December 2012; issue 3
Sure Mobile Repair Service
April 2010; issue 1

Data Cente Services

C&W Jersey Data Centre - General Terms
August 2011; issue 1
Offshore Data Centre Services
September 2011; issue 1

Sure Promotions

Double Credit
December 2009; issue 1
Free Flybe Flight
July 2010; issue 1
Free Shared Plan
January 2010; issue 1
Sure Friends
July 2008; issue 1
7 Days Unlmited Calls and Texts-PAYG only
December 2010; issue 1
Free Data-PAYG only
April 2012; issue 2
Online Top Up Bonus Credit Scheme
December 2009; issue 1
Free to Receive Europe-PAYG
June 2010; issue 1
Free Broadband with 24 month mobile contracts
November 2010; issue 2

Previous versions:

Gift Vouchers
October 2010; issue 1
Free -3 months HSDPA
March 2010; issue 1
Switch To Sure- Handset promotion
July 2012; issue 1
FREE TO RECEIVE CALLS-Europe and Worldwide Boosters
August 2012; issue 1

Telephony Services

First Dial
May 2007; issue 2
Sure Dial - Home
June 2008; issue 3
Sure Dial - Business
April 2008; issue 3
Conference Calls-On Demand
October 2011; issue 2
Conference Calls-Pre Booked
October 2011; issue 2

Customer Premises Equipment

CPE-Maintenance Repair
April 2008; issue 1
Customer Premises Equipment (Sale and Purchase)
April 2008; issue 1
CPE-Maintenance Response
April 2008; issue 1

Business Services and Business Continuity

Ethernet Connect
June 2010; issue 2
Private Circuits
March 2013; issue 5

Sale and Purchase

Sure Online Shop
May 2008; issue 2
Supplying Your Services to Sure / C&W
April 2010; issue 2

Internet and Web Services

'Broadband' and 'Unlimited Pro Broadband'
January 2010; issue 1
Internet IP Feeds
February 2009; issue 5
Sure Data Pro
November 2008; issue 1
Sure Mail
August 2012; issue 8

Previous versions:

Customer Services

Premium Rate Customer Services
June 2010; issue 1

TV

Sure TV
October 2012; issue 1

Contact us by phone:

0808 10 15 247

Website:

www.surecw.com

Postal address:

Sure
King Street
St Helier
Jersey
JE2 4WE

Contact us

If you want to find out more about Sure services, or if you have any other questions, then please get in touch with us. We're always happy to help.

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