Terms and conditions

These explain what we agree to do for you and what you agree to do for us.
You need to know this stuff, even if it’s not very exciting!

C&W Jersey General Terms and Conditions
February 2011; issue 10

Policies

Acceptable Use Policy
September 2006; issue 1
Privacy Policy
December 2005; issue 1
Customer Code Of Practice
June 2008; issue 4
Health and Safety Policy
February 2011; issue 2
Fair Usage Policy
October 2011; issue 2

Mobile and Messaging

Pay As You Go Mobile
October 2010; issue 5
Sure Indie
November 2010; issue 2
Blackberry Internet Solution
November 2009; issue 2
Blackberry Enterprise Solution
February 2009; issue 3
Blackberry Pay As You Go
October 2007; issue 1
E-Top Up
March 2007; issue 1
Mobile Telemetry
September 2008; issue 1
Smart Plans
October 2010; issue 1
High Speed Mobile Data Service
October 2009; issue 2
All-In-One Mobile
October 2007; issue 1
Sure Mobile Pay Monthly
February 2009; issue 4

Data Cente Services

C&W Jersey Data Centre - General Terms
August 2011; issue 1
Offshore Data Centre Services
September 2011; issue 1

Sure Promotions

Double Credit
December 2009; issue 1
Free Flybe Flight
July 2010; issue 1
Free Shared Plan
January 2010; issue 1
Sure Friends
July 2008; issue 1
7 Days Unlmited Calls and Texts-PAYG only
December 2010; issue 1
Free Data-PAYG only
September 2011; issue 1
Online Top Up Bonus Credit Scheme
December 2009; issue 1
Free to Receive Europe-PAYG
June 2010; issue 1
Free Broadband with 24 month mobile contracts
November 2010; issue 2

Previous versions:

Gift Vouchers
October 2010; issue 1
Free -3 months HSDPA
March 2010; issue 1

Telephony Services

First Dial
May 2007; issue 2
Sure Dial - Home
June 2008; issue 3
Sure Dial - Business
April 2008; issue 3
Conference Calls-On Demand
October 2011; issue 2
Conference Calls-Pre Booked
October 2011; issue 2

Customer Premises Equipment

CPE-Maintenance Repair
April 2008; issue 1
Customer Premises Equipment (Sale and Purchase)
April 2008; issue 1
CPE-Maintenance Response
April 2008; issue 1

Business Services and Business Continuity

Ethernet Connect
June 2010; issue 2
Private Circuits
February 2009; issue 4

Sale and Purchase

Sure Online Shop
May 2008; issue 2
Supplying Your Services to Sure / C&W
April 2010; issue 2

Internet and Web Services

'Broadband' and 'Unlimited Pro Broadband'
January 2010; issue 1
Internet IP Feeds
February 2009; issue 5
Sure Data Pro
November 2008; issue 1

Customer Services

Premium Rate Customer Services
June 2010; issue 1
Online Billing Service
April 2008; issue 2

For all sales & general enquiries call:

0808 10 15 247

Website:

www.surecw.com

Postal address:

Sure
King Street
St Helier
Jersey
JE2 4WE

Contact us

If you want to find out more
about Sure services, or if you
have any other questions, then
please get in touch with us.
We're always happy to help.