Terms and conditions

These explain what we agree to do for you and what you agree to do for us.
You need to know this stuff, even if it’s not very exciting!

Policies

Privacy Policy
June 2007; issue 1
Acceptable Use Policy
June 2007; issue 1
Customer Code Of Practice
October 2007; issue 1
Health and Safety Policy
February 2011; issue 2
Fair Usage Policy
October 2011; issue 2

Mobile and Messaging

Pay Monthly Mobile
February 2009; issue 2
Pay As You Go Mobile
October 2010; issue 2

Previous versions:

All-In-One Mobile
October 2007; issue 1
Mobile Telemetry
September 2008; issue 1
Blackberry Enterprise Solution
February 2009; issue 2
Blackberry Internet Solution
February 2009; issue 1
Blackberry - Pay As You Go
October 2007; issue 1
Sure Indie
November 2010; issue 2
Smart Plans
October 2010; issue 1
Sure Safety (Prepay) Mobile
November 2008; issue 1
Sure Safety (Standard and Emergency) Mobile
November 2008; issue 1
E-Top Up
May 2007; issue 1
Easy SMS2
May 2008; issue 1

Sure Promotions

Sure Friends
July 2008; issue 1
Free To Receive Calls in Europe - PAYG only
April 2010; issue 1
Double Credit
December 2009; issue 1
Free Flybe Flight
July 2010; issue 1
Free Data Pomotion - Pay As You Go
August 2011; issue 1
Retail Gift Vouchers
October 2010; issue 1
7 Days Unlimited Calls and Texts- PAYG only
December 2010; issue 1
Online Top Up Bonus Credit Scheme
December 2009; issue 1

Telephony Services

SureDial Business
July 2009; issue 2
SureDial Home
June 2009; issue 2
Conference Calls-On Demand
October 2011; issue 2
Conference Calls-Pre Booked
October 2011; issue 2

Business Services and Business Continuity

Ethernet Connect
November 2010; issue 1
Private Circuits
December 2010; issue 1

Sale and Purchase

Supplying your Services to Sure/C&W
April 2010; issue 2
Sure Online Shop
June 2007; issue 1

Internet and Web Services

Internet IP Feeds
December 2010; issue 1
Sure Data Pro
November 2008; issue 1
Sure High Speed Internet Services
August 2011; issue 3

Customer Services

Premium Rate Customer Services
June 2010; issue 1
Online Billing Service
April 2008; issue 3

For all sales & general enquiries call:

07624 247 247

Website:

www.surecw.com

Postal address:

Sure
14 Athol Street
Douglas
Isle of Man
IM1 1JA

Contact us

If you want to find out more
about Sure services, or if you
have any other questions, then
please get in touch with us.
We're always happy to help.