Terms and conditions

These explain what we agree to do for you and what you agree to do for us.
You need to know this stuff, even if it’s not very exciting!

Customer Premises Equipment

CPE-Maintenance Repair
April 2008; issue 2
Customer Premises Equipment (CPE)
August 2007; issue 4
CPE-Maintenance Response
April 2008; issue 2

Policies and Codes

Privacy Policy
September 2006; issue 1
Consumer Code of Practice
January 2012; issue 4

Previous versions:

Health and Safety Policy
February 2011; issue 2
Fair Usage Policy
October 2011; issue 2
Acceptable Use Policy
March 2012; issue 4
Sure Email Acceptable Use Policy
April 2012; issue 1

Business Services & Business Continuity

Private Circuits
January 2011; issue 7
Dual Parenting
June 2003; issue 1
Disaster Recovery
May 2007; issue 1
Ethernet Connect
July 2010; issue 2
C&W Business Discount
March 2012; issue 3

Data Centre Services

Data Centre - General Terms and Conditions
November 2008; issue 4
Virtual Servers
February 2011; issue 1
Tape Back Up
September 2003; issue 1
DDOS (5 ZONE) Protection Service
December 2010; issue 2
Bandwidth and Network Connection Service
October 2004; issue 3
Attack Mitigation Service
January 2005; issue 3

Internet & Web Services

General Internet
June 2009; issue 4
Sure Broadband and Sure Broadband Pro
April 2010; issue 3
Sure Online Shop
March 2008; issue 2
Online Billing Service
March 2008; issue 3
Internet IP Feeds
January 2009; issue 6
C&W Web and Email Services
February 2009; issue 1
Sure Email (SureMail) Service
April 2012; issue 1
Public WIFI
March 2005; issue 1
Fair Use Policy
October 2007; issue 1
Free Wireless Router Offer -with Broadband
March 2010; issue 1
Broadband Connect
December 2004; issue 2
Broadband - Pay As You Go
February 2009; issue 4

Mobile and Messaging

Lifestyle and Picture Messaging
August 2006; issue 3
Sure Data Pro (formerly LIfestyle Pro)
November 2008; issue 4
E-Z Pay Scheme
December 2005; issue 3
Mobile Data
August 2006; issue 3
Electronic Top Up (Pay As You Go)
May 2007; issue 1
Mobile-High Speed Data Service (HSDPA)
October 2009; issue 2
Mobile Handset Repairs
April 2010; issue 1
Mobile Recycling and Buybacks Schemes
April 2011; issue 1
Smart Plan- (HSDPA)
October 2010; issue 1
Sure Indie Plan
November 2010; issue 2
Boosters
October 2010; issue 1
Telemetry
September 2008; issue 1
Blackberry Enterprise Solution
February 2009; issue 5
Blackberry Internet Solution
February 2009; issue 4
Easy SMS2
February 2004; issue 1
Sure Pay Monthly Mobile
March 2012; issue 11
Sure Pay As You Go Mobile
October 2010; issue 8

Sure Promotions

Online Top Up Bonus Credit Scheme
December 2009; issue 1
Free Flybe Flights
June 2010; issue 1
Free Data - (Pay As You Go Customers)
April 2012; issue 2
Double Credit
February 2010; issue 1
Sure Friends
May 2010; issue 2
Free to receive calls in Europe-Pay Monthly Mobile
October 2010; issue 2

Previous versions:

Telephony Services

Telephony
October 2008; issue 5
Telephone Directory-(Online and Printed)
November 2010; issue 8
Chargecard
January 2003; issue 1
Conference Calls-Pre Booked
October 2010; issue 2
Conference Calls-On Demand
October 2011; issue 2

For all sales & general enquiries call:

01481 700700

Website:

www.surecw.com

Postal address:

Sure
PO Box 3
Upland Road
St Peter Port
Guernsey
GY1 3AB

Contact us

If you want to find out more
about Sure services, or if you
have any other questions, then
please get in touch with us.
We're always happy to help.